1. Service purchased
Each standard mentoring purchase includes one private 60-minute online session and a concise post-session action summary sent by email within two business days. Any additional written review, meeting or ongoing support must be agreed and priced separately.
2. Delivery process
- You first submit an enquiry and share the topic, time zone and preferred availability.
- Suitability and a proposed appointment are agreed before payment is requested.
- After successful payment, written booking confirmation is sent by email or WhatsApp.
- The video-meeting link and joining instructions are sent to the contact details supplied during booking.
- The service is delivered live at the confirmed date, time and time zone.
3. Delivery timeframe
A written booking confirmation is ordinarily sent within one business day after successful payment. The appointment date and time are agreed before payment. The session is normally delivered within seven days of payment or on the later date agreed in writing. If the educator cannot honour the agreed appointment and you decline the available alternatives, a full refund is available.
4. Delivery method
The session is conducted using the video-conferencing platform named in the confirmation message. You need a compatible device, working microphone and speakers, and a stable internet connection. Camera use may be agreed but is not ordinarily essential.
5. When delivery is complete
The live-session component is delivered when the confirmed session takes place. The booking is fully delivered when the included action summary has been sent. If you join late, the live-session component is considered delivered at the original end time. A no-show is handled under the Refund and Cancellation Policy.
6. Meeting links and access problems
If the meeting link has not arrived by the agreed time, check the email address and telephone number supplied during booking and contact hvikramarora@gmail.com or +91 888 228 8279. A delivery problem attributable to the educator or meeting platform will be resolved by extending, rescheduling or refunding the affected service.
7. Geographic availability
Online sessions may be requested internationally, subject to suitable timing and the availability of an approved payment method. International card acceptance depends on payment-provider approval and may not be available in every country or currency.
8. Contact
Harsh Vikram Arora
Email: hvikramarora@gmail.com
Phone: +91 888 228 8279
Location: Delhi NCR, India