1. Before an appointment is confirmed
If payment is received but written booking confirmation cannot be issued, you may request a full refund. No fee is charged for submitting an enquiry.
2. Cancellation by the participant
- A cancellation requested at least 24 hours before the scheduled start time is eligible for either a full refund or one free rescheduling, at your choice.
- A cancellation made less than 24 hours before the scheduled start time is non-refundable, except where required by law or where Sections 4–7 of this policy apply.
- Failure to attend without prior notice is treated as a no-show and is non-refundable, except where required by law or where Sections 4–7 of this policy apply.
A cancellation request must be emailed to hvikramarora@gmail.com and identify the participant, transaction reference and scheduled session.
3. Rescheduling
One free rescheduling is available when requested at least 24 hours before the original start time. The replacement time must be mutually agreed and ordinarily used within 30 days. Only one complimentary rescheduling is available per booking. A second rescheduling request is handled under the cancellation rules in Section 2, based on when the request is received.
4. Cancellation by the educator
If the educator cancels a confirmed session, you may choose a replacement session at no additional charge or a full refund of the amount paid for that session.
5. Technical problems and non-delivery
If a material portion of the session cannot be delivered because of a technical problem attributable to the educator or the selected meeting platform, the affected time will be extended or the session will be rescheduled without charge. If neither is reasonably possible, you may choose a full refund.
A problem caused solely by your device, internet connection or failure to join does not automatically qualify for a refund, although reasonable efforts will be made to help you reconnect.
6. Completed sessions
A session that has been delivered is non-refundable merely because the advice or educational discussion did not lead to a preferred examination, admission, employment, visa, career or financial outcome. This does not affect a valid claim for verified non-delivery or your rights under applicable law.
7. Duplicate or incorrect payment
Report a suspected duplicate or incorrect charge promptly with the transaction reference. A verified duplicate or excess payment will be refunded to the original payment method.
8. Refund processing time
An approved refund will be initiated to the original payment method within 5 business days. After initiation, the bank, card network or payment provider may take a further 7–10 business days to show the credit.
The refund cannot exceed the amount actually collected for the affected service. Exchange-rate differences or charges imposed by your own bank or card provider are outside the educator’s control.
9. Contact
Email hvikramarora@gmail.com or call +91 888 228 8279. Support enquiries are ordinarily answered within two business days.