1. Who is responsible for your information
Harsh Vikram Arora operates harshvikramarora.com and is responsible for personal information used to answer enquiries, arrange bookings and deliver independent educational services. Contact details appear at the end of this policy.
2. Information that may be collected
Depending on how you use the website and services, information may include:
- your name, email address, telephone number, country and time zone;
- booking preferences and information you voluntarily provide about your educational or career objective;
- payment status, amount, currency, transaction reference and invoice information;
- messages, enquiries, feedback and support correspondence; and
- basic technical or security information made available by the hosting or payment provider.
Please do not submit sensitive personal information that is not reasonably necessary for the requested service.
3. How information is collected
Information is received when you email, call, message, submit an enquiry, arrange a session, make a payment or communicate during service delivery. The enquiry form on this static website prepares a message in your own email application; it does not store the entered information on the website.
4. Payment information
Payments are processed through Razorpay or another payment provider identified on the secure payment page. This website does not collect or store your full card number, bank credentials, UPI PIN, one-time password or other payment authentication data. Payment providers process that information under their own privacy and security terms.
5. Why information is used
Information may be used to:
- respond to enquiries and confirm that a requested service is suitable;
- arrange, confirm and deliver sessions;
- process and verify payments, refunds and invoices;
- send meeting links, reminders and service communications;
- maintain accounting, tax, transaction and dispute records;
- protect the service against misuse or fraudulent activity; and
- send promotional communication only where you have consented or where otherwise permitted.
You may opt out of promotional messages at any time. Essential booking and transaction messages may still be sent.
6. When information may be shared
Personal information is not sold or rented. It may be shared only as reasonably necessary with payment processors, scheduling services, video-conferencing services, email and hosting providers, accountants, professional advisers, or public authorities where legally required. Each provider receives only the information reasonably needed for its role.
7. Retention and security
Reasonable administrative and technical safeguards are used to protect personal information. No internet-based service can be guaranteed to be completely secure. Information is retained only for as long as reasonably necessary to deliver the service, respond to a concern, maintain legitimate records and comply with accounting, tax or legal obligations.
8. Cookies and external links
This static website does not presently set non-essential advertising or analytics cookies. A payment, video, email or external website you choose to open may use its own cookies and privacy practices. This policy does not control third-party websites.
9. Your choices and requests
You may ask to access, correct or delete personal information held about you, or withdraw consent where processing is based on consent. A deletion request may be declined where the information must be retained for a transaction, legal obligation, dispute, security or legitimate record-keeping purpose.
10. Children
A person under 18 should use the service only with the knowledge and consent of a parent or legal guardian. Where required, the parent or guardian should make the booking and payment.
11. Updates
This policy may be updated when services or legal requirements change. The latest version and effective date will be published on this page.
12. Privacy and grievance contact
Harsh Vikram Arora
Independent Educator and Grievance Officer
Email: hvikramarora@gmail.com
Phone: +91 888 228 8279
Location: Delhi NCR, India
Use the subject “Privacy Request” or “Customer Grievance” and include enough detail to identify and address the matter. A grievance is ordinarily acknowledged within 48 hours, with reasonable efforts made to resolve it within one month.